CapFinancial Partners, LLC, doing business as CAPTRUST Financial Advisors, (“CAPTRUST”) is a federally registered investment adviser. In general, CAPTRUST provides investment advisory services on a nondiscretionary/consultative basis to large retirement plans and other institutions who assets are held at various banks, trust companies, broker/dealers and insurance companies that are determined by the institutional client.
CAPTRUST has an affiliated broker/dealer, CapFinancial Securities, LLC (“CFS”), registered under the Securities Exchange Act of 1934. CFS provides brokerage services (on an ancillary basis) to clients of CAPTRUST. CFS utilizes the clearing & custodial services of Pershing, LLC (“Pershing”). Throughout this document, specific reference may be made to CFS (or “BD”). Since CFS business is connected to clients of CAPTRUST, CFS is also covered by this Business Continuity Plan.
CAPTRUST wealth and other institutional advisory clients, have elected to have their accounts with Pershing Advisor Solutions (Pershing, LLC), Fidelity Institutional Brokerage Services, Charles Schwab & Co., Inc., or other third party qualified custodian chosen by the client.
CAPTRUST summarizes the manner with which CAPTRUST’s Business Continuity Plan (“BCP”) addresses the possibility of significant business disruptions (“SBD”). Accordingly, CAPTRUST furnishes this document to clients in order to provide information about our efforts to minimize the impact of an emergency, business disruption or disaster on the business of CAPTRUST.
In general, industry regulations require firms to create and maintain a business continuity plan reasonably designed to meet its obligations to its clients or other counter-parties. In accordance with these requirements, CAPTRUST has designed a business continuity plan to address possible scenarios in efforts to minimize any service impact to our clients.
In keeping with the regulatory requirements, the business continuity plan for CAPTRUST is designed to address key areas of concern – including but not limited to the following:
Since events creating business disruptions may vary in nature and scope, CAPTRUST has anticipated scenarios in which the following are affected:
Regardless of the scope of potential disruption, CAPTRUST intends to continue to provide service to its clients.
In the event of a significant business disruption, where the primary building or business district is located, we will move our staff from affected offices to the closest of our unaffected offices. The firm has several other locations from which to conduct business. Therefore, should the primary building or business district be affected by a disruption, the other locations can be used to help restore operations.
In the unlikely event of a citywide or regional disruption, several of CAPTRUST’s other locations (“established recovery sites”) are in other cities relatively close in proximity. The first established recovery site is approximately 4 miles from its headquarters and is located within Tierpoint’s data center in Raleigh. The second is approximately 170 miles from its headquarters (in Charlotte NC) and the other is approximately 400 miles (Atlanta GA). All alternate locations can be used to restore time sensitive functions as soon as key employees are relocated to the facility. In the event that any such disruption occurs, we have developed alternative service arrangements, systems, locations and contingency plans to ensure that any service is quickly restored.
CAPTRUST has identified several computer applications with Mission Critical or High criticality ratings and has documented this within the business continuity plan.
Some Mission Critical systems such as computer applications are proprietary to services providers such as Pershing (i.e., Next360). Pershing provides an annual BCP disclosure to CAPTRUST clients who are on the PAS platform. However, Pershing Advisor Solutions BCP Disclosures are attached as an addendum to CAPTRUST’s BCP Plan. Similarly, Schwab, & Fidelity provide BCP disclosures to CAPTRUST clients utilizing those Institutional Advisory platforms. The BCP Summaries/Disclosures for those providers are also attached as addendums CAPTRUST’s BCP Plan.
Although CAPTRUST recognizes Pershing as a Critical Business Constituent, Pershing’s proprietary web-based platform permits access to your account remotely regardless of a business local, city-wide or regional disruption. Otherwise, you may call CAPTRUST at 800-216-0645 or you may reach Pershing Advisor Solutions at 201-413-3635. Clients may access their accounts at www.pershing.com.
Although CAPTRUST recognizes Fidelity as a Critical Business Constituent, Fidelity’s proprietary web- based platform permits access to your account remotely regardless of a business local, city-wide or regional disruption. Otherwise, you may call CAPTRUST at 800-216-0645 or you may reach Fidelity directly at 800-343-3548. Client may access their accounts by logging into www.fidelity.com.
Although CAPTRUST recognizes Schwab as a Critical Business Constituent, Schwab’s proprietary web- based platform permits access to your account remotely regardless of a business local, city-wide or regional disruption. Otherwise, please call CAPTRUST at 800-216-0645 or you may reach Schwab Institutional Investments (Wealth Clients) directly at: 800-435-4000. For Institutional clients, you may reach Schwab at 877-362-0410. Clients may access their accounts by logging into www.schwab.com.
While CAPTRUST understands that no contingency plan can eliminate all risk of service interruption or temporarily impeded account access, we continually assess and update our plans to mitigate all reasonable risk.
At a minimum, the CAPTRUST business continuity plan is reviewed, updated and tested on an annual basis. Additionally, our primary internal and external application providers periodically conduct testing of their own back-up capabilities to ensure that, in the event of an emergency or significant business disruption, they will be able to provide us with the critical information and applications we need to continue or promptly resume our business. When testing our plan, we review the recovery time and resumption time period for all mission critical systems.
Making sure that any type of disruption does not unduly impact our clients is extremely important to us, and our business continuity plan is designed to allow us to continue to provide the quality service you have come to expect from CAPTRUST.
In the event of an internal or external SBD, if telephone service is available, our registered persons will take customer orders or instructions 919-870-6822 (local) or 800-216-0645 (toll-free) and contact our clearing firm on their behalf, and if our Web access is available, our firm will post on our Web site (https://www.captrust.com) that customers may access their funds and securities by contacting Pershing, Fidelity, and Schwab directly.
All Personnel Contact Information is contained within AlertMedia.
Key contacts are identified within the Critical Incident Response Team Plan.
DISCLOSURE REQUIRED BY FINANCIAL INDUSTRY REGULATORY AUTHORITY (FINRA) 4370
Pershing Advisor Solutions and its affiliates maintain a business continuity plan (the Plan) that covers the resumption of business processes for each Pershing Advisor Solutions department in the event of a business interruption, consistent with applicable regulations, including FINRA Rule 4370. The Plan is updated whenever there is a material change to the Pershing Advisor Solutions business. Additionally, Pershing Advisor Solutions policy requires formal semiannual reviews, including business risk assessments of the Plan. Changes to Pershing Advisor Solutions processes, products, or the business environment are evaluated, and modifications to the configuration of Pershing Advisor Solutions Business Continuity Disaster Recovery Sites (Recovery Sites) are performed as required. Current copies of the Plan are maintained in several off-site locations.
Pershing Advisor Solutions also maintains Recovery Sites for its personnel. The Recovery Sites provide for the relocation of Pershing Advisor Solutions associates to resume processing operations and trading functions in the event of a business interruption. Each operations or trading workstation to be used under the Plan is equipped with all the software, as well as all the telecommunication equipment, needed for Pershing Advisor Solutions associates to continue in their role. A centralized fax and wire printer room, where all communications to Pershing Advisor Solutions are controlled, is also maintained. Partitions on the hard drives of the workstations to be used under the Plan separate business continuity client server, market data and desktop applications from the day-to-day uses of the Recovery Sites workstations. Pershing Advisor Solutions also employs telephone rollover technology whereby the local telephone company is able to route inbound calls and faxes to the Recovery Sites’ facilities outside of Jersey City, New Jersey.
If you are unable to contact your investment advisor due to a significant business interruption, Pershing Advisor Solutions may be contacted directly by you to process limited trade-related transactions, cash disbursements, and security transfers. Such instructions to Pershing Advisor Solutions must be in writing and transmitted via facsimile at (201) 413-4444 or postal service as follows:
Your introducing financial institution is required to maintain a business continuity plan designed to address unplanned business interruptions as well. However, in the event your introducing firm is unable to conduct business, you may contact Pershing directly to process limited trade-related transactions, cash disbursements and security transfers.
In the event that your financial organization experiences a significant business interruption, you may contact Pershing directly to process limited trade-related transactions, cash disbursements, and security transfers. Instructions to Pershing must be in writing and transmitted via facsimile at (201) 413-5368 or by postal service as follows:
Pershing Advisor Solutions LLC
P.O. Box 2065
Jersey City, New Jersey 07303-2065
For additional instructions, please select the Business Continuity and Customer Support links at the bottom of the home page on the Pershing Advisor Solutions website at pershingadvisorsolutions.com, or contact Pershing Advisor Solutions at (877) 604-8967.
Pershing Advisor Solutions has entered into a Clearing Agreement with Pershing, pursuant to applicable regulations including FINRA Rule 4311. Under the terms of the Clearing Agreement, Pershing provides certain services to Pershing Advisor Solutions including trade execution, clearance, and custodial services. Pershing maintains its own business interruption plan (the Pershing Plan), which is outlined below. Pershing maintains the Pershing Plan, including redundant data centers and processing facilities, to address interruptions to its normal course of business. The Pershing Plan is reviewed annually and updated as necessary.
The Pershing Plan outlines the actions Pershing will take in the event of a building, city-wide, or regional incident, including relocating technology and operational personnel to preassigned alternate regional facilities. Technology data processing can also be switched to an alternate regional data center. All Pershing operational facilities are equipped for resumption of business and are tested several times per year. Pershing’s recovery time objective for business resumption, including those involving a relocation of personnel or technology is four (4) hours or less. This recovery objective may be negatively affected by the unavailability of external resources and circumstances beyond its control. In the event that you and your investment advisor(s) are unable to contact Pershing Advisor Solutions due to a significant business interruption, you may contact Pershing directly to process limited trade-related transactions, cash disbursements, and security via facsimile at (201) 413-5368 or by postal service as follows:
Pershing LLC
P.O. Box 2065
Jersey City, New Jersey 07303-2065
For additional information about how to request funds and securities when Pershing Advisor Solutions cannot be contacted due to a significant business interruption, please call (201) 413-3635 for recorded instructions. If you cannot access the instructions from this telephone number, Pershing may be contacted at (213) 624-6100, extension 500, as an alternate telephone number for recorded instructions.
Investor Access is provided by Pershing LLC, member FINRA, NYSE, SIPC. Brokerage accounts introduced by Pershing Advisor Solutions LLC, member FINRA, SIPC. Clearing, brokerage custody & other related services provided by Pershing LLC. Bank custody and private banking solutions are provided by BNY Mellon, National Association (BNY Mellon, N.A.), member FDIC. Pershing, Pershing Advisor Solutions and BNY Mellon, N.A. are affiliates, each a subsidiary of The Bank of New York Mellon Corporation and do not provide investment advice. Affiliated professionally managed investment advisory services may be provided by Lockwood Advisors, Inc. (Lockwood), a Pershing affiliate and an investment adviser registered in the United States under the Investment Advisers Act of 1940.
Schwab Business Continuity Contingency Planning
Securities industry regulations require that brokerage firms inform their clients of their plans to address the possibility of a business disruption that potentially results from power outages, natural disasters, or other events. Charles Schwab & Co., Inc. has a comprehensive business continuity program in place, which is reviewed, updated, and tested on a regular basis. The program provides for continuation of client service within minutes in most cases.
Here are a few examples of what might occur if Schwab were to experience a business disruption of varying magnitude:
While no contingency plan can eliminate all risk of service interruption or temporarily impeded account access, we continually assess and update our plans to mitigate all reasonable risk.
The Charles Schwab Corporation provides a full range of brokerage, banking and financial advisory services through its operating subsidiaries. Its broker-dealer subsidiary, Charles Schwab & Co., Inc. (Member SIPC), offers investment services and products, including Schwab brokerage accounts. Its banking subsidiary, Charles Schwab Bank, SSB (member FDIC and an Equal Housing Lender), provides deposit and lending services and products. Access to Electronic Services may be limited or unavailable during periods of peak demand, market volatility, systems upgrade, maintenance, or for other reasons.
This site is designed for U.S. residents. Non-U.S. residents are subject to country-specific restrictions. Learn more about our services for non-U.S. residents.
© 2022 Charles Schwab & Co., Inc. All rights reserved. Member SIPC. Unauthorized access is prohibited. Usage will be monitored.
Fidelity is committed to providing continuous customer service and support; however, we recognize that there are potential risks that could disrupt our ability to serve you. We are confident that we have taken the necessary steps that will allow us to reduce or eliminate the impact of a business disruption.
Fidelity recognizes the responsibility we have to our customers. We have implemented a business continuity management program with a strong governance model and commitment from senior management. Our continuity program’s primary objectives are to meet the needs of our customers, maintain the wellbeing and safety of our employees and meet our regulatory obligations. The planning process is risk based and involves the understanding and prioritization of critical operations across the firm, the anticipation of probable threats, and the proactive development of strategies to mitigate the impact of those events.
Our continuity planning teams work closely with local governments and officials in the event of an outage impacting our operations. Additionally, Fidelity has identified three large scale scenarios that require particular focus: pandemics, events impacting stock and bond market operations, and cyber events. Detailed response plans have been developed and cross-discipline teams have been trained to address both day-to-day disruptions as well as these specific events.
Each Fidelity department has developed the capabilities to recover both operations and systems. All continuity plans are designed to account for disruptions of various lengths and scopes, and to ensure that critical functions are recovered to meet their business objectives. Critical business groups operate from multiple sites. Dedicated teams within our technology organizations ensure that critical applications and data have sufficient redundancy and availability to minimize the impact of an event. Key components of Fidelity’s continuity and technology recovery planning include:
Plans are tested regularly to ensure they are effective should an actual event occur. Fidelity’s Business Continuity Plans are reviewed no less than annually to ensure the appropriate updates are made to account for operations, technology and regulatory changes. To obtain a copy of this notice at any time, contact a Fidelity representative.
Fidelity Brokerage Services LLC and National Financial Services LLC, Members NYSE, SIPC
574738.4.0
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